| How long does the process take? |
10-14 business days to ship your order from the date we receive your approval of the logo sewout and apparel order. This a a standard time throughout the year. We may be able to meet your needs in less time than that. Let us know what your needs are and we'll let you know if we can help.. |
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| Why is there a setup (digitizing) fee when my logo is already in a digital format? |
Digitizing, or punching, is the process of converting artwork into a digital code that can be read by todays advanced embroidery machines. |
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| What's a "normal" digitizing fee? |
Digitizing fees are based on the number of stitches in the design. |
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| Do I only have to pay the setup fee once, or with every order? |
Digitizing fees are a one-time thing. As long as you use the same logo, theres no further setup fees for subsequent orders. |
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| How much will the embroidery cost? |
Embroidery costs are based on the number of stitches in the design and how many articles we;re embroidering with the exact same logo (to include thread colors). |
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| Can you do rush orders? |
Yes, we can do rush orders. Each rush order is quoted individually based on your needs and our adjustments needed to meet them. We don't have a flat rate which might overcharge you. Let us know your needs, and well give you a detailed quote. |
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| What payment methods do you accept? |
We accept Visa & MasterCard as well as money orders & PayPal. Once you are an established customer, we may accept purchase orders to be paid by check. |
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| Can I use the same logo for shirts and caps? |
You can use the same logo for shirts and caps, with some exceptions. |
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| Can you embroider the backs and sides of caps? |
Yes |
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| Can a logo be resized from a left chest size to a full back size (and vice versa)? |
Logos can be resized a little bit (usually about 10%) without incurring an additional charge. Changing from a left chest size to a full back size would an require a completely new digitization of the logo to insure quality. |
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| Do you have any minimum order size? |
We have no minimum order size, but apparel and embroidery both cost less in quantity. |
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| How do I get my logo / information to you for a quote? |
You can submit your information online using our "Request A FREE Quote" form or email Jessica@1stClassWork.com |
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| Can I purchase items without embroidery? |
Yes, you can purchase items without embroidery. |
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| Do you charge sales tax? |
We are required to charge sales tax within Wisconsin, but only on products (not digitizing, embroidery or shipping). |
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| What is your return or exchange policy? |
Click here to view our Returns or Exchange Policy |
